General Refund Policy

1. Cancellations & Rescheduling by Students

✓ Free cancellation or rescheduling up to 12 hours before the lesson

• Parents/Students may cancel or reschedule without penalty 12+ hours before the scheduled time.

✗ Cancellations within 12 hours

• Lessons canceled within 12 hours are counted as completed (no refund, no reschedule).

• This protects teacher preparation time and schedule stability.

No-Shows

• If the student does not attend, the lesson is marked as completed.

• Teacher will wait 15 minutes for 50-minute lessons (or 10 minutes for 25-minute lessons).

 

2. Teacher Cancellations / Technical Issues

If the teacher cancels or is late

• The lesson is refunded or rescheduled for free (parent chooses).

If the teacher has technical issues

• Issues on the teacher’s side → Free reschedule or credit back.

If the student has technical issues

• Problems on the student’s side count as a completed lesson.

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3. Packages & Bundled Lessons

• Unused lessons in a package can be refunded within 30 days of purchase.

• Refund amount = number of unused lessons × lesson price.

• Used lessons in a package are non-refundable.

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4. Refund Processing Times

• Refunds are processed via Stripe and return to the original payment method.

• Processing time: 5–10 business days, depending on bank.

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5. Fair Use & Abuse Prevention

Buzzy Bee English reserves the right to deny refunds in cases of:

• Excessive last-minute cancellations

• Attempts to refund lessons already taken

• Fraudulent or abusive behavior